GENERAL
INTRODUCTION
At TRADIIFY, we hold your privacy in the
highest regard and are committed to safeguarding it. This Privacy Policy (the “Policy”)
outlines the types of information that TRADIIFY collects when you use our
Platform (as defined in the Terms of Use of our Platform), and it details how
we collect, use, share, and store this information. The Policy also explains
the reasons behind our data collection practices and informs you of the privacy
rights and choices available to you regarding the information you submit when
using our Services.
For clarity and ease of reference, the
terms “TRADIIFY,” “we,” “us,” and “our” refer to TRADIIFY PORTAL LLC (referred
to herein as “TRADIIFY” or the “Company”), a Limited Liability Company
incorporated in Dubai, United Arab Emirates (UAE), under License Number
1343624. TRADIIFY operates the online Platform and provides Services as
outlined in this Policy. The terms “you,” “your,” and “User(s)” refer to all
individuals who use the Platform, including both Students and Mentors who
provide content (as further defined in our Terms of Use).
This Policy forms an integral part of our
commitment to ensuring transparency and security in how we manage your
information while providing you with exceptional financial education services.
The Services provided by Tradiify are
governed by this Privacy Policy, our Terms of Use, and any other rules,
policies, or guidelines published on the Platform that are applicable to you
(collectively referred to as the "Platform Terms"). We urge
you to read this Policy carefully before accessing our Platform and using the
Services. By accessing and using the Platform, providing your Personal
Information (as defined below), or otherwise indicating your agreement when
prompted, you consent to the collection, use, disclosure, sharing, and storage
of information as described in this Policy, the Terms of Use, and any other
applicable rules, policies, or guidelines published on the Platform.
If you have inadvertently submitted any
Personal Information to Tradiify prior to reviewing this Policy, or if you
disagree with the manner in which your Personal Information is collected,
stored, or used, you have the right to access, modify, and/or delete your
Personal Information in accordance with this Policy. Please refer to the
relevant clauses in this Policy for your rights and more information. Tradiify
disclaims all liabilities arising from the use of your Personal Information as
governed by the Platform Terms.
If any information you have provided or
uploaded on the Platform is found to violate the Platform Terms, Tradiify
reserves the right to require the deletion of such information and may revoke
your access to the Platform, following appropriate notice.
Key terms used in this Policy, but not explicitly
defined herein, shall have the meanings ascribed to them in our Terms of Use.
Should you have any questions regarding this Policy, please contact us for
further clarification.
1.APPLICATION OF THE POLICY
This Policy is applicable to all Users of the
Platform and governs the collection of your information exclusively through
this Platform only.
Tradiify has instituted reasonable measures
in accordance with applicable laws and industry standards to safeguard Personal
Information, treating it as confidential. These measures are designed to
protect Personal Information from unauthorized access, improper use,
disclosure, alteration, unlawful destruction, accidental loss or misuse.
2.ACCESS TO INFORMATION
To fully utilize the features and benefits
available on our Platform, you are required to create an account. During the
account creation process, you must provide certain Personal Information as
requested. While some information, including consent to receive promotional
offers from Tradiify, is optional, it enhances your user experience.
You may access and view the Platform as a
guest without registering or providing Personal Information. Tradiify disclaims
any responsibility for information provided by you in a guest capacity, except
as mandated by applicable laws, regulations, or directives from competent
authorities.
In the future, Tradiify may request
additional optional information to further customize and personalize the
Platform to better serve your needs.
Tradiify reserves the right to maintain
records of communications, including telephone calls and emails, received from
or made by you. These records may be retained for purposes related to service
delivery, including inquiries and feedback, to ensure the effective and
efficient provision of our Services.
3.CONTROLLING PERSONAL INFORMATION
Tradiify acts as the data controller for
all Personal Information collected and processed in relation to your use of the
Platform and the provision of Services offered therein. As the data controller,
Tradiify determines the purposes and means of processing your Personal
Information.
The types of Personal Information collected
and processed by Tradiify are outlined in detail below. This includes, but is
not limited to, information provided during account creation, interactions with
the Platform, and any other information relevant to the use of our Services.
4.MINORS USING PLATFORM
In accordance with our Terms of Use,
registration on the Platform requires compliance with the ‘Age Requirements’
outlined in the Account Creation section. If you are a “Minor” (defined as an
individual who does not meet the Age Requirements), you are prohibited from
registering directly on the Platform. Only a Parent or legal guardian may
register on your behalf, agree to all Platform Terms, and facilitate your
access under their supervision.
While certain Services may necessitate the
collection of a Minor's Personal Information, Tradiify does not intentionally
collect such information without parental consent. We assume that any Personal
Information provided by a Minor has been submitted with the consent of their
Parent or guardian. If you are a Parent or guardian and believe that your Minor
has provided Personal Information without your consent, please contact us
immediately. Upon discovery that Personal Information has been collected from a
Minor without parental consent, we will promptly take measures to delete such
information from our records.
The provisions of this policy apply equally
to Minors and adults. If a Minor experiences any form of abuse or harassment
while using our Services, you must notify us in writing so that appropriate
actions can be considered.
5.DEFINITION OF PERSONAL AND SENSITIVE INFORMATION
For the purposes of this Policy,
"Personal Information" refers to any data that identifies an
individual User, including but not limited to, first and last name,
identification number, email address, age, gender, location, photograph, and/or
phone number, whether provided during registration or subsequently on the
Platform.
"Sensitive Personal Information"
encompasses the following categories: (i) passwords and financial data
(excluding the truncated last four digits of a credit/debit card), and bank
account details; (ii) health-related information; (iii) official identifiers
such as biometric data, unique identification numbers issued by your
jurisdiction, social security numbers, driver's licenses, and passports; (iv)
information regarding sexual orientation, race, ethnicity, political or
religious beliefs or affiliations; (v) account credentials and passwords; and
(vi) any other data classified as ‘sensitive personal data’ or ‘special
categories of data’ under United Arab Emirates (UAE) Electronic
Transactions and E-Commerce Law (Federal Law No. 1 of 2006), the internationally
recognized standards of EU General Data Protection Regulation (GDPR), Federal
Decree-Law No. 45 of 2021 on the Protection of Personal Data (“Data Protection
Laws”), or any other applicable or equivalent legislation.
In this Policy, the term "Personal
Information" shall be understood to include "Sensitive Personal
Information," as the context requires.
We strongly advise that you refrain from
providing Tradiify with any Personal Information unless explicitly requested by
us. Should you voluntarily share any Personal Information with Tradiify without
such a request, Tradiify disclaims all liability concerning the handling or
processing of such unsolicited Personal Information.
6.WHAT INFORMATION WE COLLECT
Tradiify collects information you provide,
data on how you interact with content, and details from any third-party
platforms you connect with. Additionally, we automatically collect data such as
information about your device and your usage patterns, including which aspects
of our Services you engage with or spend time on.
All data outlined in this section is
subject to comprehensive processing activities, which may include but are not
limited to: collecting, recording, organizing, structuring, storing, altering,
retrieving, encrypting, de-identifying, anonymizing, erasing, combining,
transmitting, analyzing, sharing, and otherwise managing your data to
facilitate and enhance the Services we provide.
INFORMATION YOU SHARE WITH US:When you create an account and use the
Services using our platform, we collect any data you provide directly,
including:
Type of Information | Explanation | Purpose |
Account Creation | For Students (Learners): For Mentors: As you engage with various features of You may also elect to furnish additional | For Identity verification, communication, |
Content Sharing and Viewing | Content Sharing by Mentors Certain features of the Services allow Content Viewed by Students When Students access content on the | Provisioning of Services, operation and |
Know Your Customer (KYC) Information | From Student: From Mentors:
From Non-Institutional Mentors
From Institutional Mentors:
Biometric Information : Depending on the service, biometric data
Technical Information: TRADIIFY processes and complies with the
User Data: TRADIIFY processes information about how We gather this information and supporting | Legal Obligation, provisioning of |
Payment Information | For Mentors: If you are a Mentor, you may link your For Students: When processing a purchase on Tradiify, | Payment Facilitation, Legal binding, |
Information Collected Through | When you access or utilize our Services | For enhancing user experience, security |
Support and Communication | When you contact us for support or to | For enhancing user experience, technical |
Type of Information | Explanation | Purpose |
Usage Statistics Collection | We collect and analyze usage statistics | Enhancing User Experience and services, |
Technical Data Collection
| We collect technical data regarding your Metadata: This information is used to ensure | Execution of Contract, Fraud Prevention, |
Geographic Location Data | We collect approximate geographic | Security check, Fraud detection, and |
Cookies | Cookies are small data files placed on For Tradiify's data collection from 1. Session Cookies: These are 2. Persistent Cookies: These 3. Analytics Cookies: These 4. Functional Cookies: These 5. Advertising Cookies: These Tradiify collects this cookie data You as a user have the ability and option | Tracking User Interactions, analyzing |
8.
WHAT WE DO WITH THE COLLECTED DATA
9.
INTERNATIONAL DATA TRANSFER
Your information, including Personal
Information, may be stored and processed on the servers and database located in
the United Arab Emirates (UAE), and may be stored, processed and transferred to
servers and databases located in India and potentially in other countries
as Tradiify expands its infrastructure. These countries may have possibly
different privacy laws. As a result, your information could be subject to the
legal and regulatory frameworks of those jurisdictions, including potential
disclosure to government authorities, regulatory bodies, or private entities
due to legal or regulatory requests, court orders, or similar processes.
If you access our Platform from outside the
UAE, your information may be transferred to, stored, and processed in the UAE,
India or other countries where Tradiify or its affiliates in future may operate.
By using our Platform or providing information, you consent to such transfers.
In cases where the applicable laws of your country impose specific requirements
for data processing, the legal grounds for processing your information include
the performance of our contractual obligations, compliance with legal
requirements, and our legitimate business interests, such as enhancing our
services and preventing fraud.
Tradiify ensures that any international
cross-border data transfers are conducted in accordance with this Privacy
Policy and with appropriate safeguards, in compliance with applicable Data
Protection Laws and Regulations.
10.
DURATION FOR DATA RETENTION AND DELETION
When you delete your account or any
information provided on the Platform, the corresponding data will generally be
removed from our servers. However, certain information may be retained as
necessary to fulfill legal obligations, business requirements, or other
purposes outlined in this Policy.
Please note that not all content you have
publicly shared on the Platform, such as comments or feedback, can be entirely
deleted. In such cases, we will anonymize your Personal Information to ensure
that you cannot be personally identified in connection with the content. Any
disclosure of aggregated or de-identified information will be done in a manner
that prevents your identification.
If you wish to access, modify, or delete
your stored information, you can contact us at support@tradiify.com for further
assistance or clarification.
11.
DATA PROTECTION AND SECURITY MEASURES
Tradiify employs robust security softwares
and protocols to safeguard your personal data from unauthorized access,
alteration, disclosure, or destruction. These measures are tailored to the type
and sensitivity of the data we collect and store. However, no system is
entirely infallible, and we cannot guarantee complete protection against
unauthorized access to communications between you and Tradiify, the Services,
or any data provided to us.
Your password is a crucial component of our
security framework. You are responsible for its protection and should not share
it with third parties. If you suspect your password or account has been
compromised, promptly change your password and notify our Support Team.
We utilize encryption software during data
transmission and maintain electronic and procedural safeguards to protect the
collection, storage, and disclosure of Personal Information, including
Sensitive Personal Information. In some instances, proof of identity may be
required before disclosing Personal Information.
While we strive to ensure that our
third-party service providers adhere to our security standards, we cannot
guarantee absolute security. In the event of any security breach, Tradiify's
systems are designed to minimize the impact, but complete immunity from risks
cannot be assured.
KYC information collected is fully
encrypted and accessible only by designated authorities within Tradiify. Users
are encouraged to safeguard their accounts against unauthorized access and to
take immediate action if they believe their credentials have been compromised.
12.
TARGETED ADVERTISING PRACTICES
Tradiify may display personalized
advertising on unaffiliated sites based on your interactions with our Platform
and Services. These ads, commonly known as interest-based or targeted ads, are
driven by algorithms that track your personal interests, preferences, and
activities, such as registering on our Platform or interacting with pages
featuring Tradiify content.We strictly comply with applicable laws, including
the UAE's National Media Council Resolutions on Advertising Standards, Federal
Decree-Law No. 45 of 2021 on the Protection of Personal Data, Consumer
Protection Law, and guidelines from the Digital Advertising Alliance and
Federal Trade Commission.
We do not share your Personal Information
with advertisers or third-party sites displaying these ads. However,
advertisers and third parties involved in serving ads may infer that users
interacting with these ads belong to the target audience for the ad. Additionally,
third parties may provide us with information about your interests and
demographic details, which we may use to tailor more relevant advertising to
you.
Advertisers may use technologies such as
cookies to deliver ads directly to your browser, collect your IP address, and
measure ad effectiveness. Tradiify does not control these cookies or other
tools used by third parties, and their practices are not governed by this
Policy. For more information about their privacy practices, you should contact
these advertisers directly.
If we adopt an advertising-supported
revenue model in the future, we may share certain anonymized system and usage
data with third-party advertisers to present targeted ads. Advertisers may also
use data collection tools to gather system data for ad personalization and web
analytics. To learn more or opt out of behavioral advertising, please refer to
the “Your Choices and Controls” section of this Policy. Even if you opt out,
you will still receive generic ads.
13.
YOUR CHOICES AND CONTROLS
14.
YOUR RIGHTS AND DATA MANAGEMENT:
These rights pertain solely to your
Personal Information and not to that of other users. Verification of identity
may be required for processing such requests.
2.
Management of Your Information and
Preferences:
For further assistance or to exercise your
rights, please refer to the ‘Grievances’ section of our Privacy Policy for
additional guidance and contact details. Please be advised that while we
endeavor to accommodate your rights and preferences, certain limitations may
apply in accordance with applicable laws and regulations. For any questions or
clarifications, do not hesitate to reach out to us using the contact
information provided.
15.
COMMUNICATION PREFERENCES
You have the right to opt out of receiving
promotional communications from Tradiify. This can be done through the settings
available within the Platform upon your login, by utilizing the unsubscribe
link provided in any promotional email, or by contacting us directly at
support@tradiify.com.
Please be aware that opting out of
promotional communications will not affect your receipt of transactional
communications. These include service announcements, administrative notices,
legal notifications, and updates related to your account. If you wish to cease
all communications from us, except those legally mandated, you may delete your
account through the Platform or by emailing us at support@tradiify.com.
It is important to note that opting out of
promotional emails affects only future communications. If your information was
shared with a third party before you updated your preferences, you may need to
adjust your preferences directly with that third party.
2.
Third-Party Advertisements
Tradiify does not sell your Personal
Information to third parties nor use your name in marketing statements without
your explicit consent.
Advertisers and ad companies may utilize
technology to serve advertisements directly to your browser. In such cases,
they may automatically receive your IP address and use cookies to gauge ad
effectiveness and personalize content. Tradiify does not have control over or
access to these cookies or other tracking mechanisms employed by third parties.
The privacy practices of these advertisers and third-party sites are not
governed by our Privacy Policy. For further details on their practices, please
contact the respective third parties directly.
For any inquiries regarding our privacy
practices or to exercise your rights, please refer to the contact details
provided in the ‘Grievances’ section of our Privacy Policy.
16.
JURISDICTION SPECIFIC PRIVACY TERMS
Jurisdiction Specific Privacy Terms refers
to Data Protection Laws in any legislation related to data protection, data
security, or privacy, which includes, but is not limited to, the Information
Technology Act of 2000 of India, the EU General Data Protection Regulation
2016/679 (GDPR), Personal Data Protection Law (PDPL) of UAE, and any
legal frameworks governing Personal Data, Sensitive Personal Data, or
information obtained from outbound phone calls, emails, fax transmissions, and
any other laws related to the protection, security, or privacy of data in
communication contexts in multiple jurisdictions where the Platform is
operated.
If you are located in India, you may be
entitled to certain rights under the Digital Personal Data Protection Act,
2023. These rights include:
6.
Right to Data Portability: Under specific circumstances, you may request the transfer of your
Personal Information to another organization or directly to you.
7.
Right to Restrict Disclosure ("Right
to Be Forgotten"): this right allows You
to request the deletion or removal of your personal data when there is no
compelling reason for its continued processing. TRADIIFY respects this right
and will delete personal data when requested, except in cases where
TRADIIFY is legally obligated to retain the data or if the data is
necessary for compliance with a legal obligation or the defense of legal
claims.
8.
Right to Erasure: You have the right to request the deletion of your Personal Information
from our Platform. Please be aware that such deletion may result in the
permanent removal of your account and all associated data, which will not be
recoverable.
All requests concerning these rights can be
made through the options provided within the Platform upon login.
Alternatively, you may contact us as detailed in the ‘Grievances’ section, and
we will address your concerns in accordance with applicable law.
2.
If You are a Resident of UAE
As an educational platform operating in the
United Arab Emirates (UAE), Tradiify adheres to the strict guidelines set forth
by the Federal Decree-Law No. 45 of 2021 on the Personal Data Protection Law
(PDPL). The following terms outline how we comply with these regulations to
protect your personal data and privacy rights:
We ensure these rights are clearly
communicated and easily exercisable through our platform.
4.
Data Security Measures: We implement stringent technical and organizational security
measures to safeguard your personal data against unauthorized access, breaches,
and other risks. These measures are continually reviewed and updated to ensure
compliance with the PDPL's data security requirements.
5.
Data Sharing and Third-Party Processing: We may share your personal data with third-party service providers
under strict conditions that comply with the PDPL. These include thorough due
diligence and ensuring that third parties meet the required data protection standards.
We will only share your data when necessary and with your consent, unless
otherwise required by law.
6.
Cross-Border Data Transfers: When transferring personal data outside the UAE, we ensure that the
receiving country provides adequate data protection or that appropriate
safeguards are in place. This may include data transfer agreements or other
mechanisms that comply with the PDPL's cross-border data transfer requirements.
7.
Data Retention Policies: Your personal data will be retained only as long as necessary to
fulfill the purposes for which it was collected, or as required by law. Our
data retention policies are designed to comply with the PDPL, ensuring that
data is securely deleted or anonymized when no longer needed.
8.
Breach Notification Procedures: In the event of a data breach, we have established procedures to
promptly notify affected individuals and the UAE Data Office as required by the
PDPL. We take immediate action to mitigate the impact of any breach and to
prevent future incidents.
By incorporating these UAE-specific privacy
rights and terms, Tradiify ensures full compliance with the PDPL, thereby
safeguarding your personal data and privacy rights. We are committed to
maintaining the highest standards of data protection to foster trust and confidence
in our platform.
For any further information, or to exercise
your rights under the PDPL, please refer to the contact details provided in our
Grievances section.
3.
If You are a Resident of California:
If you are a resident of California, you
are entitled to specific rights under the California Consumer Privacy Act
("CCPA"). These include:
To exercise these rights, you can email us
at support@tradiify.com or contact us via postal mail at Tradiify’s registered
address written in the grievance section. You may designate an authorized agent
to make these requests on your behalf, and we may require identity verification
before processing your request. For further details, refer to sections on data
collection, usage, and sharing in our Privacy Policy.
Additionally, California residents can
request information about personal data shared with third parties for direct
marketing purposes by emailing us, along with your contact information. Note
that we do not currently respond to browser-initiated "Do Not Track"
signals, as there is no standardized method for recognizing these signals.
4.
If You are a Resident of Nevada:
While Tradiify does not sell personal
information, Nevada residents have the right to request that their covered
personal information not be sold. If you wish to exercise this right, please
contact us by emailing support@tradiify.comor by sending a written request to
our address provided in the Privacy Policy.
5.
If You are a Resident of EU: If you are a resident of the European Union (EU), you have certain
rights under the General Data Protection Regulation (GDPR) regarding your personal
data. These rights include:
However, it is important to note that the
right to erasure is not absolute and may be subject to exceptions, such as when
processing is necessary for the exercise of the right to freedom of expression
or for compliance with legal obligations
4.
Right to Restrict Processing: You can request that we restrict the processing of your personal
data
5.
Right to Data Portability: You have the right to receive your personal data in a structured,
commonly used, and machine-readable format and to transmit that data to another
controller.
6.
Right to Object: You can object to the processing of your personal data based on
legitimate interests or for direct marketing purposes.
To exercise any of these rights, please
contact us at support@tradiify.com. We will respond to your request in
accordance with applicable laws.
6.
If You are a Resident of UK, EEA or
Switzerland: For users located in the EEA, UK, or
Switzerland, you have the following rights under applicable data protection
laws:
Additionally, personal data may be
processed outside of the UK, EEA, and Switzerland by our service providers for
purposes such as transaction processing, payment facilitation, and support
services. We ensure that such data transfers comply with the European
Commission's Standard Contractual Clauses and have strict data processing
agreements in place with our service providers to safeguard your data. By using
our services, you consent to these transfers, storage, and processing
activities.
We are committed to resolving any issues
related to our compliance with the DPF Principles in a timely and effective
manner.
7.
If You are a Resident of Australia: If you are a resident of Australia and have a privacy-related
complaint, please reach out to our privacy team at support@tradiify.com. We aim
to address and respond to such complaints within 30 days.
We are committed to ensuring your privacy
concerns are handled promptly and in accordance with Australian privacy
regulations.
17.
POLICY CHANGES AND NOTIFICATION
Tradiify's business operations are dynamic,
and as such, our Privacy Policy may be amended periodically. We reserve the
right to modify this Policy at our discretion, subject to applicable legal
requirements. While we may send periodic reminders about updates to our notices
and conditions via email, unless you have opted out of such communications, we
strongly recommend that you review our Policy regularly on our Platform to stay
informed of any changes.
Unless explicitly stated otherwise, the
updated Policy will govern all information related to your account and
collected prior to the revision. We commit to upholding the integrity of the
promises made in our Policy; therefore, we will not implement material changes
that would decrease the protection of previously collected customer information
without obtaining your explicit consent.
18.
CONTACT INFORMATION AND GRIEVANCE PROCEDURES
For any questions regarding this Privacy
Policy, to exercise your rights, or to address concerns related to the privacy
of your data, please submit your inquiries or grievances as follows:
Email: Send
a detailed description of your complaint or request to support@tradiify.com.
Postal Mail:
Alternatively, you may send your complaint or request via registered post to:
“Tradiify Portal LLC
Latifa Tower - Office No. 3206, 32nd
Floor, Sheikh Zayed Road
Opposite Museum of The Future, Trade
Centre 1
Dubai, UAE”
We will review and address your concerns in
accordance with applicable laws and our internal procedures.